Terms & Conditions

Covid-19 Flexible Booking Guarantee

Our Covid-19 flexible booking policy & Covid pledge mean that you can book with total piece of mind. To keep it as simple as possible, we are applying the guarantee to all new bookings.

If you are unable to proceed with your booking due to UK government travel restrictions related to Covid-19 (such as travel bans and enforced self-isolation) or, your accommodation is unavailable for any reason, you will be able to choose from one of the following options:

1. Transfer your booking to a later date.

Subject to availabilty we will move your booking to a later date, with no admin fees, penalties and guarantee to match the price you paid on your original booking form.

2. Request a full refund.

If your dates are not changeable, we will refund the full amount you have paid for your booking.

The Covid-19 Flexible Booking Guarantee does not replace our Standard Booking Terms and Conditions below. All other booking terms and conditions remain unchanged.

Covid-19 Guidance for Guests

Please do not travel if you have any signs or symptoms of Covid-19 (including a temperature) or, have travelled to an area of the UK, Europe or, the Rest of the World that is considered high risk for Covid-19.

This guidance is to help you to protect yourself and others during the Covid-19 pandemic. It provides information on hand washing, wearing a face covering, social distancing and what to do if you feel unwell.

Social distancing

As a guest it is important that you comply with social distancing measures put in place at Garden House Sussex to ensure you remain 2m away from people not sharing your accomodation or who are not in your ‘bubble’. For further information: www.gov.uk/government/publications/staying-alert-and-safe-social distancing

Face covering

Please wear a face covering in enclosed spaces where there are people you do not normally meet.

Hand washing

Washing your hands frequently is one of the easiest ways to protect yourself and others from illness, such as Covid-19.

What to do if you feel unwell

If you develop any of the following symptoms – a new, continuous cough and/or a high temperature and/or loss of, or change in, normal sense of taste or smell – please arrange a Covid-19 test by calling 119 or visiting www.nhs.uk/conditions/coronavirus-covid-19

Contact your host

If you test positive or feel unwell, please contact your hosts, Lindsay on 07908 711092 or, Dominic 0777 181 5887. You will need to arrange to self isolate for 14 days as will the rest of your household or those sharing your accomodation. For further information call NHS 111 or visit www.gov.uk/government/publications/covid-19-stay-at-home-guidance

The Bothy

(i) The Bothy and surrounding area must be in the same condition when you leave as when you arrived. Guests are asked to replace any broken or, damaged items.

(ii) The owner takes no responsibility for any theft or damage to property in or, around The Bothy.

(iii) The property must sleep no more than 4 people.

(iv) The owners reserve the right to evict anyone without explanation and at their discretion.

(v) A 25% non-refundable deposit is due at time of booking. The remaining balance is due 8 weeks before your arrival date.  If your arrival date is less than 8 weeks away, the balance is due in full at the time of booking.  Full refund 5 days prior to arrival date. No refunds will be offered for cancellation less than 5 days before your arrival date.

A refundable security deposit may be charged of £250.  This deposit does not apply towards the rental fee and will be refunded in full within 7 days after departure provided there is no loss or damage to the property.

The Hut

(i) The Hut and surrounding area must be in the same condition when you leave as when you arrived. Guests are asked to replace any broken or, damaged items.

(ii) The owner takes no responsibility for any theft or damage to property in or, around The Hut.

(iii) The property must sleep no more than 2 people.

(iv) The owners reserve the right to evict anyone without explanation and at their discretion.

(v) A 25% non-refundable deposit is due at time of booking. The remaining balance is due 8 weeks before your arrival date.  If your arrival date is less than 8 weeks away, the balance is due in full at the time of booking. Full refund 5 days prior to arrival date. No refunds will be offered for cancellation less than 5 days before your arrival date.

The Bothy

(i) The Bothy and surrounding area must be in the same condition when you leave as when you arrived. Guests are asked to replace any broken or, damaged items.

(ii) The owner takes no responsibility for any theft or damage to property in or, around The Bothy.

(iii) The property must sleep no more than 4 people.

(iv) The owners reserve the right to evict anyone without explanation and at their discretion.

(v) A 25% non-refundable deposit is due at time of booking. The remaining balance is due 8 weeks before your arrival date.  If your arrival date is less than 8 weeks away, the balance is due in full at the time of booking.  Full refund 5 days prior to arrival date. No refunds will be offered for cancellation less than 5 days before your arrival date.

A refundable security deposit may be charged of £250.  This deposit does not apply towards the rental fee and will be refunded in full within 7 days after departure provided there is no loss or damage to the property.

The Yurt

(i) The Yurt and surrounding area must be in the same condition when you leave as when you arrived. Guests are asked to replace any broken or, damaged items.

(ii) The owner takes no responsibility for any theft or damage to property in or, around The Yurt.

(iii) The property must sleep no more than 4 people.

(iv) The owners reserve the right to evict anyone without explanation and at their discretion.

(v) A 25% non-refundable deposit is due at time of booking. The remaining balance is due 8 weeks before your arrival date.  If your arrival date is less than 8 weeks away, the balance is due in full at the time of booking.  Full refund 5 days prior to arrival date. No refunds will be offered for cancellation less than 5 days before your arrival date.

A refundable security deposit may be charged of £250.  This deposit does not apply towards the rental fee and will be refunded in full within 7 days after departure provided there is no loss or damage to the property.

The Cars

Please click on the relevant links below to view our draft car booking form and draft terms and conditions for hire.  If you would like additional information about any of our cars or camper vans, please get in touch with Dominic de Grouchy at Arun Limited (our family business), London Road, Pulborough, West Sussex RH20 1BQ. Tel. 01798 874477. Mob. 0777 181 5887. Email. sales@arunltd.com. Web. www.arunltd.com

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